Policies

For all bookings in & out of studio: clients must have hair washed, dried & straightened the day before their appointment.

Freshly washed, fully dried and straightened hair is the foundation every style is built on. It holds better, lasts longer and photographs beautifully. Please have this done the day before, not the morning of.

A non-refundable $500 deposit is required to secure all out-of-studio bookings: bridal, on-location and events. It is deducted from your total balance.

In-studio appointments are secured with a non-refundable $75 deposit per person, per appointment when you book online, also deducted from your total.

In-studio hair booked alongside a makeup appointment with Sara Kaake Artistry is secured under that booking's combined deposit and policies.

Deposits are non-refundable and we don't offer reschedules. If you can't make your appointment, it's a cancellation.

• Cancelling with 24 hours' notice or more forfeits the deposit only.
• Same-day cancellations are charged the full service amount.
• No-shows are charged 100% of the service price and may be unable to book online again.

Charges are only ever applied by Mya directly.

A 15-minute grace period applies to every appointment. Arriving past it may incur a $20 late fee, and your style may need to be adjusted to fit the remaining time.

Hire is for a 3-day period, with a $20/day late fee if returned after the due date.

Colour matching is done 2–3 weeks prior to your appointment to ensure a perfect blend.

On-location bookings incur a travel fee from $500, varying with distance and start time. Early morning call-outs before 5AM incur additional fees.

All hairstyling prices may vary depending on the intricacy, thickness and length of the hair. Where a price is listed "from", online booking shows the exact price for your chosen day and time; for bridal and on-location work the final quote is confirmed with your enquiry. The current menu is always the price list.

Mya Kaake Hair Artistry handles personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect. When you book or enquire we collect your name, email, phone number and the details of your appointment (service, date, time, and any notes you add). Payment card details go directly to Stripe, our payment processor. We never see or store your full card number.

The shared studio system. Mya Kaake Hair Artistry and Sara Kaake Artistry are two businesses sharing one studio and one booking system. Your booking details and contact information are stored in a single shared database and are visible to both businesses. This is what makes combined hair and makeup appointments possible. If you book with only one of us, the other can still see your record in the shared admin.

How your details are used. To manage your booking: confirmations, reminders and booking updates by email and SMS, and to keep a record of your appointment history with the studio. If you save a card at checkout it is stored by Stripe and only ever charged per the cancellation policy above. We don't send marketing without asking you first, and we never sell your information.

Who processes it. Stripe (payments), our SMS provider (appointment texts) and Cloudflare (website hosting and email delivery). Each receives only what it needs to do its job.

Overseas disclosure. Stripe and Cloudflare store and process data on servers outside Australia, including in the United States. By booking or enquiring you consent to your information being disclosed overseas for those purposes.

How long we keep it. Booking and payment records are kept for at least five years to meet Australian tax and record-keeping obligations, then deleted.

Your choices. To access, correct or delete the details we hold about you, email admin@myakaake.com and we'll respond within 30 days. Note that records of payments may need to be retained for tax and accounting purposes even after a deletion request. If you're not satisfied with how we've handled your information, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.